At Emerging Office Supplies Limited, we aim to ensure a smooth and transparent shopping experience.
1. Return Policy
• Returns are accepted within 7 days of delivery
• Items must be unused, unopened, and in original packaging
• Proof of purchase is required
2. Non-Returnable Items
• Used or damaged items (unless defective on arrival)
• Opened baby hygiene products
• Discounted or clearance products
3. Damaged or Incorrect Products
• Report within 48 hours of delivery
• Provide image proof
• Eligible for replacement or full refund
4. Refund Policy
• Refunds are processed within 5–10 business days after approval
• Refund method depends on payment type
5. Cash on Delivery (COD) Policy
• COD is available for eligible locations
• Customers must pay the full amount at the time of delivery
• Orders placed via COD may be confirmed via phone before dispatch
6. COD Refund Rules
For returned COD orders, refunds will be issued via:
• bKash / Nagad / Bank Transfer
• Customers must provide correct account details
• Processing time: 5–10 business days
7. Exchange Policy
• Exchange is allowed for the same product (subject to availability)
• If unavailable, a refund will be provided
8. Return Process
• Contact us at +880 1903-555503
• Provide order details and issue description
• Our team will assist you with return or replacement
9. Shipping Charges
• Return shipping cost may be borne by the customer
• Shipping fees are non-refundable unless the product is defective